Customer Service Representative

3 weeks ago


Jacksonville, Florida, United States Triad Financial Services, Inc. Full time
Job Overview

Triad Financial Services, Inc. is a leading provider of manufactured and mobile home loans with over 60 years of experience. We are seeking a highly skilled Bilingual Originations Customer Care Associate to join our team.

The successful candidate will be responsible for providing exceptional customer service to homeowners, assisting with routine and complex issues, and maintaining established performance metrics expectations. Key responsibilities include:

  • Utilizing an advanced telephony system to manage customer interactions
  • Researching customer complaints and concerns, and deescalating when necessary
  • Assisting with identifying root causes and explaining the best solution to resolve customer concerns in an expedient manner
  • Accurately tracking and documenting all communications with customers to provide a detailed history of contact
  • Cross-training with Indexing and Data Entry teams to assist with application processing
  • Achieving company performance goals and consistently representing the company in a positive and professional manner

Requirements:

  • 1-2 years' customer service experience in the finance/mortgage industry
  • In-depth knowledge of loan origination processes and procedures
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Professional and welcoming phone etiquette required
  • Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • High school diploma or GED required
  • Bilingual (preferably Spanish)
  • Prior customer service/telemarketing experience required
  • Mortgage experience required

Salary Range: $23.37/Hour



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