Multi-Product Fraud Resolution Expert

2 weeks ago


Cockeysville, Maryland, United States Disability Solutions Full time
About Us:
Disability Solutions is a leading provider of disability insurance solutions. We are committed to helping individuals and families overcome obstacles and achieve their goals. Our team of experts works tirelessly to provide top-notch customer service and resolve complex issues. We are seeking a highly skilled and detail-oriented Financial Integrity Resolution Specialist to join our team. As a key member of our fraud resolution department, you will be responsible for providing top-notch customer service while resolving multi-product fraud-related client requests.

Key Responsibilities:
  • Identifies client needs and recommends solutions when fraud has been identified
  • Records data captured during client interactions accurately
  • Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
  • Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
  • Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls


Working Conditions:
The successful candidate will work in a dynamic and fast-paced environment where they will have the opportunity to grow and develop their skills. They will work closely with the team to provide seamless service delivery, resolve problems, perform account maintenance, and deepen relationships through digital solutions. This role requires a 2nd shift schedule, working 40 hours per week.

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