Banking Services Specialist
4 days ago
At PNC, we're dedicated to delivering exceptional customer experiences and fostering a culture of inclusivity and accessibility. As a Teller within our Retail Branch organization, you'll play a critical role in providing personalized banking services and building strong relationships with our customers.
">Company Overview:
- We're a leading financial services institution committed to helping individuals and businesses achieve their financial goals.
- We pride ourselves on our commitment to customer satisfaction, innovation, and community involvement.
- We offer a comprehensive range of banking products and services designed to meet the unique needs of our customers.
Job Description:
Key Responsibilities:- Deliver exceptional customer service by processing a variety of transactions, educating customers on new technologies, and developing banking product referral opportunities.
- Build strong relationships with customers through meaningful conversations, identifying opportunities to refer branch staff or ecosystem partners as appropriate.
- Perform lobby engagement activities to connect with customers, position PNC products to meet their needs, and educate them on options for managing financial transactions.
- Apply product and procedural knowledge to solve customer problems, adhering to all policies and procedures while demonstrating sound judgment within established limits.
Required Skills and Qualifications:
- Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
- Avoidance of risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.
Benefits:
- Competitive salary: $55,000 - $65,000 per annum, depending on experience.
- Comprehensive benefits package, including medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension, and stock purchase plans.
- Dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.
- Paid time off, including up to 11 paid holidays each year, 8 occasional absence days, between 15 to 25 vacation days, and years of service.
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