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Senior Patient Services Representative
2 months ago
We are seeking a highly skilled and compassionate Senior Patient Services Representative to join our team at Christus Health. As a key member of our patient services team, you will play a vital role in ensuring that our patients receive exceptional care and service.
Key Responsibilities- Patient Check-In and Verification: Maintain the flow of patient check-in, verify demographic and insurance information, and enter it into our computer database. Ensure that patient information is accurate and up-to-date.
- Communication and Scheduling: Assist with answering phones, taking messages, and responding to patient and staff inquiries. Schedule appointments for patients in accordance with physician guidelines.
- Payment and Collections: Collect time of service payment amounts, collect prior balance amounts, and arrange payment plans as requested.
- Administrative Support: Assist with various administrative duties, such as front-end tasks, denials, work queues, and correcting errors to ensure clean claims.
- Confidentiality and HIPAA Compliance: Maintain strict confidentiality and adhere to CHRISTUS Health's guidelines related to the Health Insurance Portability and Accountability Act (HIPAA) to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
- Communication and Teamwork: Use oral and written communication skills to effectively convey ideas in a clear and positive manner that is consistent with the CHRISTUS Mission. Maintain established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental, and infection control.
- Requirements: High school diploma or equivalent, knowledge of managed care preferred, ability to operate a 10-key calculator by touch, telephone, computer, copier, and fax machine. Excellent interpersonal and communication skills and good math knowledge essential. Some college preferred, three or more years of experience in a healthcare organization, ICD9 and CPT coding (advanced skills) preferred, experience with charge posting or collections preferred.
This is a full-time position that requires a high level of organization, attention to detail, and excellent communication skills. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
