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Senior Clinic Patient Representative
2 months ago
Job Summary:
We are seeking a Senior Clinic Patient Representative to join our team at Christus Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients and visitors.
Key Responsibilities:
- Maintain a smooth patient check-in process, verifying demographic and insurance information and entering it into our computer database.
- Assist with answering phones, taking messages, and responding to patient and staff inquiries.
- Respond to requests for patient account corrections and/or maintenance in a timely manner.
- Schedule appointments for patients in accordance with physician guidelines.
- Collect time of service payment amounts, collect prior balance amounts, and/or arrange payment plans as requested.
Additional Duties:
- Check in patients, verify and update necessary information in the medical record, and assist patients with completing all necessary forms.
- Schedule appointments according to clinician template and follow office scheduling policies.
- Assist the front office lead/supervisor with other administrative duties, such as front-end tasks, denials, work queues, and correcting errors to ensure clean claims.
- Screen visitors and respond to routine requests for information.
- Follow CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA) to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
- Maintain strict confidentiality.
- Use oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
- Maintain established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental, and infection control.
- Perform job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health's cultural diversity objectives.
- Support and adhere to the CHRISTUS Service Guarantee.
- Perform other related work as assigned by leadership.
Requirements:
- High school diploma or equivalent.
- Knowledge of managed care preferred.
- Ability to operate a 10-key calculator by touch, telephone, computer, copier, and fax machine.
- Excellent interpersonal and communication skills and good math knowledge essential.
- Some college preferred.
- Three or more years of experience in a healthcare organization.
- ICD9 and CPT coding (advanced skills) preferred.
- Experience with charge posting or collections preferred.
Work Type:
Full Time
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