Admissions Liaison

5 days ago


Birmingham, Alabama, United States ADDICTION AND MENTAL HEALTH SERVICES, LLC Full time
Job Title: Admissions Specialist

At ADDICTION AND MENTAL HEALTH SERVICES, LLC, we are seeking a skilled Admissions Specialist to join our Access Team. This role is responsible for facilitating the pre-admission process, interacting with potential clients, and referral sources to ensure a smooth transition into our treatment services.



Key Responsibilities:


  • Answer inbound calls, build rapport with prospective clients, and gather initial information for our CRM system.
  • Complete pre-admissions screenings, comparing against established intake criteria, policies, and procedures to progress patients through the pre-admission process.
  • Evaluate patient insurance and financial eligibility, discussing financial terms with clients and family members.
  • Use collected information to motivate patients into a decision-making process, helping them understand the suggested level of care and persuading them to start treatment.
  • Advocate for potential clients, clearing roadblocks to admission, and providing referrals to patients where necessary.


Requirements:


  • Minimum two years of undergraduate studies or 5 years relevant work experience required.
  • Bachelor's degree preferred, with CRSS certification a plus.
  • Knowledge of chemical dependency and customer service/sales experience required.
  • Computer data entry skills with a typing speed of 40 wpm, along with CRM software experience, are preferred.


As an Admissions Specialist, you will be an integral part of our Access Team, working closely with patients, families, and referral sources to ensure a seamless transition into our treatment services. If you possess excellent listening skills, a strong attention to detail, and the ability to work under minimal supervision, we encourage you to apply for this challenging and rewarding role.



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