Customer Service Representative

4 weeks ago


Durham, North Carolina, United States Fidelity Investments Full time
Customer Service Associate

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers regarding our products and services
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed customer satisfaction targets and quality standards

Requirements:

  • High school diploma or equivalent required; degree in a related field preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About Fidelity Investments:

Fidelity Investments is a leading provider of financial services and products, with a commitment to helping our customers achieve their financial goals. We offer a range of benefits and programs to support our employees, including flexible work arrangements, tuition reimbursement, and employee recognition programs.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



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