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Client Relationship Manager

2 months ago

West Palm Beach, Florida, United States ARC Group Full time
Job Overview

Position: Account Manager

Type: Permanent Position

Location: Remote


ARC Group is in search of a dedicated Account Manager to enhance our client's B2B Sales Operations. This role is essential in the health sector, focusing on improving customer interactions and overall satisfaction. The Account Manager will become well-versed in the company's offerings and collaborate with clients to tailor the best solutions for their needs.


Key Responsibilities:
  1. Customer Engagement:
    • Assist clients with inquiries, order processing, and product details.
    • Resolve customer issues and ensure a high level of satisfaction.
    • Act as the main point of contact for client communications.
  2. Sales Support:
    • Work closely with the sales team to prepare quotes and proposals.
    • Maintain comprehensive knowledge of products to effectively convey their benefits.
    • Identify potential leads for upselling and cross-selling opportunities.
  3. Order Management:
    • Ensure accurate processing of sales orders and documentation.
    • Coordinate with departments to guarantee timely order fulfillment.
    • Monitor order statuses and provide necessary updates to clients.
  4. Data Management:
    • Keep customer and prospect databases updated with accurate information.
    • Track sales activities and customer interactions.
    • Generate reports to analyze trends and identify improvement opportunities.
  5. Administrative Duties:
    • Assist in scheduling meetings and managing sales-related documents.
    • Handle administrative tasks such as expense tracking and correspondence.
  6. Product Knowledge:
    • Stay updated on industry trends and competitor offerings.
    • Continuously enhance knowledge of the company's products and services.
  7. Effective Communication:
    • Maintain clear communication channels with the sales team and clients.
    • Respond promptly to inquiries from internal and external stakeholders.

Qualifications:
  • A bachelor's degree in business, marketing, or a related field is preferred.
  • Experience in sales support or marketing is advantageous.
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency in CRM software and MS Office Suite.
  • Attention to detail and commitment to accuracy.
  • Ability to work independently and collaboratively.
  • A customer-centric approach with a focus on exceptional service.

ARC Group is committed to fostering a diverse and inclusive workplace.