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Overnight Customer Support Specialist

2 months ago

Monroe, Washington, United States Planet Fitness Full time
Job Overview

Location
410 Monroe - Monroe, WA

Employment Type
Part Time

Compensation
$17.50 Hourly

Shift
Overnight

Category
Customer Service

Company Overview & Benefits

As a leading independently owned operator of Planet Fitness clubs, Ohana Growth Partners is dedicated to inspiring individuals to transform their lives while enjoying the journey. We pride ourselves on being an equal opportunity employer that values diversity and equity, fostering an inclusive workplace for all team members. Our benefits include:
  • A supportive and professional atmosphere where we uphold our brand promise of a "Judgement Free Zone"
  • Opportunities for advancement: over 90% of our management team began as entry-level staff
  • Competitive compensation
  • 401K Retirement Plan with an annual discretionary employer match up to 6%
  • Active participation in community outreach initiatives
  • Complimentary employee Black Card Membership
Position Summary

The Service Desk Associate plays a crucial role in managing service desk operations, facilitating membership sales, and ensuring the cleanliness of the facility and its equipment. This individual will deliver exceptional customer service to both members and guests, frequently engaging with both groups as well as with management and staff to maintain strong relationships.

Key Responsibilities
  • Welcome all members and guests upon arrival and bid farewell upon their departure;
  • Oversee club access for both members and non-members;
  • Address inquiries and resolve member and guest complaints;
  • Respond to phone calls and provide information to potential members;
  • Conduct tours for prospective members;
  • Facilitate membership sales, complete agreements, and input new members into the database;
  • Utilize the Point-of-Sale system and manage outstanding account balances;
  • Organize and maintain the customer service front desk;
  • Schedule appointments for fitness training sessions;
  • Perform the Club Walk-Around every 20 minutes and complete necessary checklists;
  • Assist new employees by answering questions and providing guidance;
  • Execute opening and closing procedures for shifts;
  • Maintain club cleanliness, including but not limited to:
    • Cleaning equipment and surrounding areas, hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, and stall tops;
    • Dusting as needed, including vents;
    • Wiping down tiles, walls, and doors;
    • Vacuuming and mopping floors;
    • Restocking toilet paper and soap;
    • Emptying trash receptacles;
    • Organizing the cleaning supply closet.
  • Exhibit a commitment to diversity, equity, and inclusion that values the contributions of all team members;
  • Carry out any additional duties as assigned or required.
Qualifications
  • High School Diploma or G.E.D. preferred;
  • Prior experience in customer service and/or sales preferred;
  • Experience in cleaning or maintenance preferred;
  • Basic computer skills.
Skills and Competencies
  • Strong phone, communication, and interpersonal skills;
  • Ability to understand and convey the Judgment Free Zone concept;
  • Numerical accuracy;
  • Capability to follow instructions;
  • Ability to work independently and collaboratively;
  • Positive demeanor and eagerness to assist others;
  • Capacity to remain composed in challenging situations;
  • Aptitude to recognize and learn from errors.
Work Environment & Requirements
  • Primarily an indoor setting with typical exposure to light, sound, heat, and cold;
  • Must frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;
  • Must be able to frequently lift, push, pull, or carry at least 60 lbs;
  • Must operate equipment such as vacuums and floor scrubbers;
  • Exposure to standard cleaning products and chemicals;
  • Must be able to identify and assess behavior within the environment;
  • Must effectively communicate information and ideas for clarity and understanding.
Nothing in this job description limits management's right to assign or reassign duties and responsibilities to this position at any time. This description reflects management's assignment of essential functions and does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.