Customer Service Representative
3 weeks ago
We are seeking a highly skilled and dedicated Insurance Customer Service Representative to join our team at USAA. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities- Provide accurate and timely information to members regarding their insurance policies and benefits.
- Assist members with policy changes, claims, and other related issues.
- Work collaboratively with other teams to resolve complex issues and provide seamless service to our members.
- Stay up-to-date on product knowledge and regulatory requirements to ensure compliance and provide accurate information to members.
- Meet or exceed performance metrics and quality standards.
- High school diploma or equivalent required.
- 1 year of customer service experience in insurance, financial services, or a related field.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Excellent communication and problem-solving skills.
- Property & Casualty (P&C) license required prior to hire date.
USAA offers a competitive salary range of $46,400 - $48,900, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), pension, life insurance, and paid time off. Additionally, we provide opportunities for career growth and development, as well as a supportive and inclusive work environment.
Relocation assistance is not available for this position. Applications are accepted on an ongoing basis, and interested candidates are encouraged to apply as soon as possible.
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