IT Support Specialist

3 weeks ago


Katy, Texas, United States Ink Impress USA Inc Full time
Job SummaryDynamic Growing IT company based in the West Houston Katy Area is seeking a skilled IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing technical support to our clients, troubleshooting technical issues, and maintaining our IT infrastructure.Key Responsibilities
  • Provide technical support to clients via phone, email, and remote desktop
  • Troubleshoot technical issues with hardware, software, and network configurations
  • Maintain and upgrade IT infrastructure, including servers, workstations, and network devices
  • Configure and troubleshoot printers, scanners, and other standard IT peripherals
  • Develop and implement technical solutions to improve client satisfaction and reduce technical issues
Requirements
  • Strong understanding of Windows based networks, including servers, workstations, and core networking concepts
  • Excellent verbal and written communication skills
  • Ability to maintain professionalism in challenging situations
  • Excellent organizational skills
  • Ability to work in a fast-paced environment independently and meet aggressive deadlines
  • Experience with Microsoft Office and AutoTask DATTO RMM and DATO Backups
  • Understanding of workstation and server operating systems, including Windows 7, 8, and 10, and Server 2008 R2, Server 2012 R2, 2016, 2019, and 2022
  • Understanding of network devices and standard troubleshooting
Compensation Plan
  • Salary reflective of experience, skillset, and value brought to the organization
  • Paid holidays and personal time off
  • Medical, Dental, and Vision Coverage Available
  • Company paid short term and long term disability insurance
  • Company paid IRA plan with company contribution match
  • Profit sharing on a monthly basis per company guidelines and an annual bonus plan


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