Director of Technical Operations, Wireless Division

7 days ago


Englewood, Colorado, United States DISH Full time
Job Summary

This is a high-level position that oversees the Wireless Technical Operations division at DISH. The ideal candidate will have a strong technical background and leadership skills to drive impactful change through technological solutions and collaboration.

Key Responsibilities
  • Lead and inspire a team of managers, providing guidance on both technical and strategic matters.
  • Collaborate with internal and external partners to develop end-to-end solutions for complex customer issues.
  • Oversee the Wireless Technical Operations team handling porting, activations, ticket management, and customer escalations.
  • Establish key performance indicators and metrics to gauge service effectiveness.
  • Implement employee feedback programs to enhance customer interactions.
  • Work closely with technology and business teams to prioritize objectives and ensure customer satisfaction.
  • Communicate regularly with internal teams and stakeholders to prioritize customer insights.
  • Maintain relationships with key stakeholders and manage vendor partnerships.
Requirements
  • Bachelor's degree in a technical or business discipline, engineering degree preferred.
  • MBA or advanced degree strongly preferred.
  • 10+ years of experience in telecom or wireless industry.
  • 10+ years of people management experience.
Preferred Qualifications
  • Minimum of 10 years in customer experience or related fields.
  • Strong technical knowledge in wireless systems.
  • Proven leadership skills and ability to build relationships.
  • Excellent communication and management abilities.
  • Understanding of telecom and video subscription services.
  • Expertise in Customer Experience strategies.
  • Proficient in organizing workload and using technology effectively.
  • Willingness to travel occasionally.
  • Alignment with DISH's core values.
Compensation and Benefits

Competitive salary and benefits package, including health benefits, retirement plans, career growth opportunities, and a flexible time-off policy. Individual compensation may vary based on qualifications and location. Pre-employment screening required.



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