Director of Technical Operations, Wireless Division
7 days ago
This is a high-level position that oversees the Wireless Technical Operations division at DISH. The ideal candidate will have a strong technical background and leadership skills to drive impactful change through technological solutions and collaboration.
Key Responsibilities- Lead and inspire a team of managers, providing guidance on both technical and strategic matters.
- Collaborate with internal and external partners to develop end-to-end solutions for complex customer issues.
- Oversee the Wireless Technical Operations team handling porting, activations, ticket management, and customer escalations.
- Establish key performance indicators and metrics to gauge service effectiveness.
- Implement employee feedback programs to enhance customer interactions.
- Work closely with technology and business teams to prioritize objectives and ensure customer satisfaction.
- Communicate regularly with internal teams and stakeholders to prioritize customer insights.
- Maintain relationships with key stakeholders and manage vendor partnerships.
- Bachelor's degree in a technical or business discipline, engineering degree preferred.
- MBA or advanced degree strongly preferred.
- 10+ years of experience in telecom or wireless industry.
- 10+ years of people management experience.
- Minimum of 10 years in customer experience or related fields.
- Strong technical knowledge in wireless systems.
- Proven leadership skills and ability to build relationships.
- Excellent communication and management abilities.
- Understanding of telecom and video subscription services.
- Expertise in Customer Experience strategies.
- Proficient in organizing workload and using technology effectively.
- Willingness to travel occasionally.
- Alignment with DISH's core values.
Competitive salary and benefits package, including health benefits, retirement plans, career growth opportunities, and a flexible time-off policy. Individual compensation may vary based on qualifications and location. Pre-employment screening required.
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Englewood, Colorado, United States DISH Full timeJob SummaryWe are seeking a seasoned executive to lead our Wireless Technical Operations division. As a key member of our leadership team, you will be responsible for overseeing the development and implementation of technical strategies that drive business growth and customer satisfaction.Key ResponsibilitiesLead a team of technical experts in the...
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