Bilingual Customer Service Representative

6 hours ago


Falls Church, Virginia, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and resolving customer concerns in a professional and courteous manner.

Key Responsibilities
  • Provide excellent customer service to customers in person and over the phone
  • Answer product questions and provide recommendations to customers
  • Resolve customer complaints and concerns in a professional and courteous manner
  • Process sales transactions accurately and consistently
  • Maintain a clean and organized store environment
  • Assist with visual merchandising and store displays
  • Participate in ongoing training and development to improve customer service skills and product knowledge
Requirements
  • High school diploma or equivalent required
  • 1+ year of customer service experience in a retail environment
  • Ability to work in a fast-paced environment and multitask
  • Excellent communication and interpersonal skills
  • Ability to work a variety of shifts, including evenings and weekends
  • Bilingual (English/Spanish) required
What We Offer
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Comprehensive training and development program
  • Discounts on Sherwin-Williams products
  • A fun and dynamic work environment


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