Member Service Representative

3 days ago


Grand Rapids, Michigan, United States Sound Credit Union Full time
Job Title: Member Service Representative

Sound Credit Union is seeking a highly skilled and customer-focused Member Service Representative to join our team in Kent, WA. As a key member of our branch team, you will play a vital role in providing exceptional service to our members, helping them achieve their financial goals, and contributing to the success of our organization.

Key Responsibilities:
  • Provide exceptional customer service to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process transactions, including deposits, withdrawals, loan payments, and transfers, ensuring accuracy and attention to detail.
  • Advise members on products and services that meet their financial needs, promoting our credit union's offerings and services.
  • Count, receive, and distribute cash, maintaining a high level of accuracy and security.
  • Collaborate with colleagues to achieve team goals, share knowledge, and support each other in providing excellent service.
Requirements:
  • 1 year of customer service experience, with a focus on sales and cash handling.
  • High School Diploma or equivalent.
  • Ability to work in a fast-paced environment, with a strong attention to detail and excellent communication skills.
  • Physical, in-person, face-to-face interaction with members.
What We Offer:
  • Competitive hourly rate, with opportunities for growth and advancement.
  • A comprehensive benefits package, including medical, dental, vision, and disability coverage.
  • A 401(k) plan with a 4% match, plus discretionary profit sharing.
  • Three weeks of paid time off, plus five employer-paid work-life balance days and ten paid federal holidays.
  • A gym/lifestyle reimbursement program and employee assistance program for wellness counseling.
  • Free and/or discounted banking services with Sound Credit Union.


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