Member Services Representative

2 weeks ago


Grand Rapids, Michigan, United States MVP SPORTSCLUBS Full time
Job Title: Member Services Team Member

About MVP Sports Clubs

MVP Sports Clubs is a sports facility management company with a passion for fitness and wellness. We strive to create a welcoming and engaging environment for our team members and customers.

Job Summary

We are seeking a highly motivated and customer-focused Member Services Team Member to join our team. As a key member of our Member Services Department, you will be responsible for delivering exceptional customer service to our members and guests.

Responsibilities

  • Provide outstanding customer service to members and guests at the Service Desk.
  • Assist with member reservations, program registration, and account billing inquiries.
  • Develop and maintain a comprehensive knowledge of our facilities, programs, and services.
  • Ensure timely and professional communication with members and staff.
  • Perform point-of-sale procedures and maintain accurate cash handling.
  • Communicate member concerns and feedback to management.
  • Participate in regular training sessions to enhance customer service skills.
  • Maintain a clean and organized workspace, adhering to company standards.

Requirements

  • High school diploma or equivalent required.
  • First Aid/CPR training a plus.
  • Minimum 6 months of customer service experience in a high-volume environment.
  • Excellent verbal and written communication skills.
  • Ability to work weekends and holidays as needed.
  • Physical stamina to stand for long periods and lift up to 40 pounds.

What We Offer

MVP Sports Clubs offers a competitive compensation package, including health insurance, 401(k) matching, and paid time off. We also provide opportunities for professional growth and development.

How to Apply

If you are a motivated and customer-focused individual who is passionate about fitness and wellness, we encourage you to apply for this exciting opportunity.



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