Member Services Representative
2 weeks ago
About MVP Sports Clubs
MVP Sports Clubs is a sports facility management company with a passion for fitness and wellness. We strive to create a welcoming and engaging environment for our team members and customers.
Job Summary
We are seeking a highly motivated and customer-focused Member Services Team Member to join our team. As a key member of our Member Services Department, you will be responsible for delivering exceptional customer service to our members and guests.
Responsibilities
- Provide outstanding customer service to members and guests at the Service Desk.
- Assist with member reservations, program registration, and account billing inquiries.
- Develop and maintain a comprehensive knowledge of our facilities, programs, and services.
- Ensure timely and professional communication with members and staff.
- Perform point-of-sale procedures and maintain accurate cash handling.
- Communicate member concerns and feedback to management.
- Participate in regular training sessions to enhance customer service skills.
- Maintain a clean and organized workspace, adhering to company standards.
Requirements
- High school diploma or equivalent required.
- First Aid/CPR training a plus.
- Minimum 6 months of customer service experience in a high-volume environment.
- Excellent verbal and written communication skills.
- Ability to work weekends and holidays as needed.
- Physical stamina to stand for long periods and lift up to 40 pounds.
What We Offer
MVP Sports Clubs offers a competitive compensation package, including health insurance, 401(k) matching, and paid time off. We also provide opportunities for professional growth and development.
How to Apply
If you are a motivated and customer-focused individual who is passionate about fitness and wellness, we encourage you to apply for this exciting opportunity.
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