Tax Office Operations Manager

6 days ago


Buford, Georgia, United States H&R Block Full time
About the Role

We are seeking a highly skilled and motivated Associate Team Leader to join our team at H&R Block. As a key member of our retail office team, you will be responsible for providing exceptional client service and ensuring the smooth operation of our tax office.

Key Responsibilities
  • Support the Multi-Unit Team Leader in ensuring quality and consistent execution of Service Standards
  • Execute and hold tax office associates accountable to client service experience and quality standards
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead daily activities to ensure tax office associates are scheduled and work is completed according to deadlines
  • Lead daily huddles and communicate essential information to office associates
Requirements
  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
About H&R Block

H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients achieve their financial goals and providing a positive and inclusive work environment for our associates.

We believe in the power of people helping people and strive to continuously improve our business through innovation and technology. Our Connected Culture values diversity and inclusion, making everyone feel like they belong as part of a larger team.

We are an equal opportunity employer and welcome applications from diverse candidates.


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