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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Insurance Administrative Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers, ensuring that their needs are met and exceeded.
Key Responsibilities- Provide prompt and courteous customer service, meeting or exceeding service standards.
- Utilize applicable policy forms, insurance law, and internal procedures to answer inquiries and process requests from customers.
- Thoroughly document telephone calls, changes, and written correspondence.
- Answer incoming calls in accordance with quality standards, providing information to agents, applicants, or insured about the status of an application or policy.
- Place outgoing calls to provide or obtain information.
- Document all calls while in progress, using an online call documentation program.
- Transfer or refer misdirected calls to the appropriate individual, department, or offices outside the company, using approved transfer and referral techniques.
- Understand and utilize all resources available to accomplish assigned tasks.
- Process customer requests using internal and client-mandated procedures.
- Produce correspondence to customers using approved letters, fully documenting policy files or image systems with all related material.
- Communicate openly with supervisors and other team members to ensure accurate responses and avoid duplication of efforts.
- Arrive to work and return from breaks and lunch as scheduled, demonstrating punctuality and dependability.
- Customer service experience in an office setting is required.
- An insurance background is preferred.
- PC, Windows, and Word experience are preferred.
- Excel experience is a plus.
- Medical, dental, and vision benefits are available.
- 401(k) company matching and contributions are immediately vested.
- 15 days of paid time off after 90 days.
- A referral program is available.
- 11 paid holidays.
- An employee assistance program is available.
- Tuition reimbursement is available.
