Customer Service Representative
3 weeks ago
Job Summary
We are seeking a skilled Customer Service Representative to join our team at Atrium Health. As a key member of our Service Desk, you will provide exceptional customer service and technical support to our patients and staff.
Key Responsibilities
- Provide timely and effective resolution to operational incidents and service requests over the phone.
- Escalate incidents and requests as necessary, in line with established Service Level targets and escalation procedures.
- Collaborate with internal stakeholders to resolve technical issues and improve service delivery.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong technical skills and knowledge of healthcare technology.
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