Senior Client Service Associate

4 weeks ago


San Francisco, California, United States CIBC Full time

We're seeking a skilled Senior Client Service Associate to join our team at CIBC. As a key member of our client service team, you will be responsible for executing complex transactions and providing exceptional client service to high net worth clients.

Responsibilities:

  • Prepare and process new account paperwork
  • Open new accounts and sub-accounts
  • Cash transaction processing (checks, ACH, wires, journal transfers)
  • Manage clients' quarterly tax payments and annual IRA contributions/RMDs
  • Supervise all aspects of gifting (cash, in-kind, gift letters, Crummey letters)
  • Assemble quarterly/annual portfolio review presentation books
  • Update portfolio asset allocation schedules
  • Run performance reports
  • Complete securities processing (purchases, redemptions, capital calls, pricing updates)
  • Research and analyze fees
  • Complete and provide documentation for Annual Review Suite
  • Initiate contact with clients and their third-party advisors when appropriate
  • Provide administrative support (answer telephones, prepare well-written correspondence, maintain files for quarterly administrative and investment reviews)
  • Proactively anticipate and address client needs. Promptly research and bring about resolution of all client issues.
  • Provide integral support for client service teams and special projects
  • Achieve and sustain a balanced approach to managing risk by ensuring compliance controls and processes (regulatory, compliance, fiduciary) are integrated into day-to-day activities
  • Contribute to a strong organizational culture through positive, collaborative behaviors resulting in client and employee engagement
  • Pursue continuous improvement and be a problem solver by anticipating obstacles, developing plans to overcome and looking for ways to improve.
  • Assist clients with Portfolio Online


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