Receptionist

2 weeks ago


Florence, Kentucky, United States Magnolia Springs FLorence Full time
Job Summary

We are seeking a highly organized and detail-oriented Receptionist to join our team at Magnolia Springs Florence. As a Receptionist, you will be the first point of contact for residents, families, and guests, providing exceptional customer service and ensuring a positive experience for all.

Key Responsibilities
  • Answering phones and referring calls to the appropriate department or person
  • Greeting residents, families, guests, and staff in a courteous and professional manner
  • Communicating effectively between departments for special events, vendors, guest meals, visitors, outside providers, and inquiries
  • General office duties including typing, filing, distribution of mail and other duties as assigned
  • Guiding tours, filling out inquiry forms, and introducing prospective residents to the appropriate manager on duty, if needed
  • Following marketing guidelines for phone inquiries and guided tours
  • Accepting rental payments and issuing receipts if requested
Requirements
  • High school diploma or equivalent
  • A desire and willingness to learn new systems
  • Prior work in reception or customer service preferred
  • Must be able to read, write, and follow oral and written directions at a level necessary to accomplish the job and communicate effectively through written information
  • Must possess strong organizational skills and be detail-oriented, but flexible in order to accommodate the fluctuating needs of the facility
  • Knowledgeable on the computer and able to operate Microsoft Office
  • Ability to represent the facility in a positive and professional manner
  • Must be able to work effectively in an individual or team setting
  • Must be able to perform duties and responsibilities with or without reasonable accommodation


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