Retail Sales Specialist
5 days ago
Position Overview:
Hard Rock International (HRI) is a globally recognized entity with a presence in 74 countries, featuring 183 cafes, 27 hotels, and 12 casinos. Renowned for its extensive collection of music memorabilia, HRI offers a unique shopping experience that combines entertainment and retail. The company is also celebrated for its collectible fashion and music-related merchandise, alongside its performance venues. HRI operates and franchises cafes across various continents and manages hotel and casino properties worldwide. The organization has received accolades for its commitment to diversity and excellence in the workplace.
Key Responsibilities:
The Retail Sales Specialist (RSS) plays a pivotal role in enhancing the guest shopping journey. This position requires an individual who can seamlessly blend the roles of a guide, communicator, entertainer, and music enthusiast.
- Welcome guests with a friendly demeanor.
- Provide accurate and courteous responses to inquiries.
- Manage phone communications effectively.
- Conduct sales transactions proficiently using a point-of-sale system.
- Handle various payment methods with care.
- Ensure cash drawer balances are maintained accurately.
- Guide guests to different areas and facilities.
- Exhibit comprehensive product knowledge.
- Identify guest needs through engaging conversations and inform them about product features and benefits.
- Utilize suggestive selling techniques to enhance sales.
- Keep the retail space clean and organized.
- Monitor product stock levels and assist with inventory management.
- Adhere to visual display standards for merchandise.
- Perform opening, closing, and maintenance duties, including cleaning and organizing the store.
- Ensure guest satisfaction and create memorable experiences.
- Engage and entertain guests to foster loyalty.
Qualifications:
Experience, Education, and Skills:
- Ability to remain composed in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Positive and friendly attitude towards guests.
Physical Requirements:
- Capability to move throughout the retail space for extended periods.
- Ability to sit for prolonged durations.
- Proficient in repetitive movements of the arms and hands.
- Effective verbal communication skills.
- Manual dexterity and hand-eye coordination.
- Ability to lift and carry objects up to 10 pounds.
- Flexibility to perform various physical tasks.
- Willingness to work in diverse environmental conditions.
Additional Requirements:
- Maintain a professional appearance.
- Adhere to uniform guidelines.
- Follow safety and sanitation standards.
- Participate in recycling initiatives.
- Embrace the core values and mission of HRI.
Closing Statement:
Hard Rock International is committed to fostering an inclusive workplace culture. We welcome applications from individuals of diverse backgrounds and abilities. Our policy ensures reasonable accommodations for qualified applicants and employees with disabilities.
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