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Retail Sales Specialist

2 months ago

Myrtle Beach, South Carolina, United States Hard Rock International Full time

Position Overview:

Hard Rock International (HRI) is a globally recognized entity with a presence in 74 countries, featuring 183 cafes, 27 hotels, and 12 casinos. Renowned for its extensive collection of music memorabilia, HRI showcases these treasures at its various locations worldwide. The company is also celebrated for its unique fashion and music-related merchandise, as well as its performance venues. HRI holds the global trademark for all Hard Rock brands and operates a diverse range of Cafes across Europe, Asia, and the Americas, in addition to managing hotel and casino properties globally.

Key Responsibilities:
The Retail Sales Specialist (RSS) plays a pivotal role in enhancing the shopping experience for guests. This position requires a unique individual who can blend the roles of a guide, communicator, entertainer, and memorabilia curator.

  • Welcome guests warmly.
  • Provide accurate and courteous responses to inquiries.
  • Handle incoming calls professionally.
  • Process sales transactions efficiently using a point-of-sale system.
  • Manage cash and various payment methods responsibly.
  • Ensure cash drawer balances are maintained accurately.
  • Guide guests to different areas and facilities.
  • Exhibit comprehensive product knowledge.
  • Identify guest needs through engaging conversations and inform them about product features and benefits.
  • Utilize suggestive selling techniques to enhance sales.
  • Keep the store clean and organized.
  • Monitor product stock levels and conduct inventory checks.
  • Display merchandise according to visual standards.
  • Perform opening, closing, and maintenance duties, including cleaning and organizing the store.
  • Ensure guest satisfaction at all times.
  • Create memorable shopping experiences.
  • Engage and entertain guests to foster loyalty.

Qualifications:
Experience, Education, and Skills:

  • Ability to remain composed in a fast-paced environment.
  • Strong organizational skills, attention to detail, and a sense of urgency.
  • Exhibit a friendly and positive demeanor towards guests.

Physical Requirements:

  • Capability to move throughout the venue, including standing, walking, kneeling, and bending for extended periods.
  • Ability to sit for prolonged durations.
  • Proficient in repetitive movements of the arms, hands, and wrists.
  • Effective verbal communication and auditory perception.
  • Manual dexterity and hand-eye coordination.
  • Occasional lifting and moving of objects up to 10 pounds.
  • Ability to perform rotational movements of body parts.
  • Tolerance for varying environmental conditions, including heat, cold, and noise.
  • Willingness to travel as required.

Additional Requirements:

  • Maintain a professional appearance.
  • Adhere to uniform guidelines.
  • Follow safety and sanitation standards diligently.
  • Participate in recycling initiatives where applicable.
  • Uphold the core values and mission of HRI.

Closing Statement:
Hard Rock International is committed to fostering an inclusive workplace culture. We welcome applications from individuals of diverse backgrounds and abilities. We strive to provide reasonable accommodations for qualified applicants and employees with disabilities, ensuring equal opportunities in all aspects of employment.