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Clinical Quality Associate

1 month ago

Boston, Massachusetts, United States Amwell Full time
Clinical Quality Associate Job Description

Amwell is seeking a highly motivated and detail-oriented Clinical Quality Associate to join our team. As a Clinical Quality Associate, you will provide administrative support to the Clinical Quality Manager and Office, ensuring the development and refinement of current processes to meet our quality goals.

The Clinical Quality Office is responsible for maintaining a pulse on all clinical aspects throughout the practice, implementing mechanisms to correct issues affecting patient care and safety, and collecting and analyzing clinical data. This role requires an individual who can work independently and as part of a team, taking initiative to manage databases, collect and collate data, and investigate and resolve patient and client complaints.

The ideal candidate will have a Bachelor's degree or equivalent related work experience, with 2+ years of work experience in a healthcare-related field. Knowledge of medical terminology and medical coding is valuable but not required. The successful candidate will be detail-oriented, analytical, and able to adapt to change while meeting deadlines.

Key Responsibilities:

  • Manage and maintain databases and files
  • Collect and collate data
  • Investigate and resolve patient and client complaints
  • Provide administrative/data support to the Clinical Quality Manager and Office
  • Manage the Salesforce dashboard and queue
  • Manage patient requests, privacy events, reportable events, wrong notes, provider requests, and patient abuse cases
  • Triages and manages client requests
  • Manage and analyze data related to clinical quality and patient events

What We Offer:

  • Competitive salary range: $43,520 - $59,840
  • Annual bonus based on company and employee performance
  • Long-term incentive and short-term variable compensation
  • Flexible Personal Time Off (vacation time)
  • 401K match
  • Competitive healthcare, dental, and vision insurance plans
  • Birthing parents enjoy up to 18 weeks of paid maternity leave
  • Non-birthing parents enjoy 10 weeks of paid leave
  • US employees experiencing reproductive loss are eligible for up to 7 days of paid leave
  • Employee Stock Purchase Program
  • Free access to Amwell's Telehealth Services, SilverCloud, and The Clinic by Cleveland Clinic's second opinion program
  • Free Subscription to the Calm App
  • Tuition Assistance Program
  • Pet Insurance