Clinical Quality Associate
4 weeks ago
About the Role:
The Clinical Quality Associate will provide administrative support to the Clinical Quality Manager/Office. This role requires an individual that takes initiative and can work independently as well as with a team.
Key Responsibilities:
- Managing and maintaining databases and files
- Collecting and collating data
- Investigating and resolving patient and client complaints
- Providing administrative/data support to the Clinical Quality Manager and Office
- Managing the Salesforce dashboard and queue
- Managing patient requests, privacy events, reportable events, wrong notes, provider requests and patient abuse cases
- Triaging and managing client requests
- Managing and analyzing data related to clinical quality and patient events
Requirements:
- Bachelor's degree or equivalent related work experience
- 2+ years of work experience
- Knowledge of medical terminology valuable, but not required
- Medical coding valuable, but not required
- Detail-oriented and analytical
- Ability to adapt to change while meeting deadlines
- Capable of thriving in a fast-paced environment
- Ability to work independently and take initiative
- Ability to multi-task
- Interest in healthcare and innovative technologies
- Proficient in Microsoft Word, Excel, PowerPoint
- Experience with Salesforce a plus, but not required
About Amwell:
Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We're a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.
Our Core Values:
- One Team
- Customer First
- Deliver Awesome
Benefits:
- Flexible Personal Time Off (Vacation time)
- 401K match
- Competitive healthcare, dental and vision insurance plans
- Birthing parents at Amwell enjoy up to 18 weeks of paid maternity leave
- Non-birthing parents enjoy 10 weeks of paid leave
- US employees experiencing reproductive loss are eligible for up to 7 days of paid leave
- Employee Stock Purchase Program
- Free access to Amwell's Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic's second opinion program
- Free Subscription to the Calm App
- Tuition Assistance Program
- Pet Insurance
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