Care Scheduling Coordinator
4 weeks ago
We are seeking a highly organized and detail-oriented Care Scheduling Coordinator to join our team. As a key member of our care team, you will be responsible for ensuring clients receive top-notch care by effectively scheduling caregivers and maintaining smooth communication between clients, caregivers, and our team.
This is an exciting opportunity to make a difference in people's lives while working in a supportive and collaborative environment. If you have a passion for helping others and excel in customer service, we encourage you to apply.
Key Responsibilities- Match clients with the right caregivers based on their unique needs and situations.
- Maintain accurate schedules and ensure all shifts are covered at least four weeks in advance.
- Resolve scheduling conflicts quickly and efficiently, providing real-time support for same-day needs.
- Keep clients and caregivers informed about any changes in scheduling and facilitate introductions when new caregivers are assigned.
- Collaborate with sales teams and client advocates to fully understand client needs and create the best possible matches.
- Provide on-call support after hours and on weekends, rotating.
- Participate in team meetings to share insights and help problem-solve for continuous improvement in care delivery.
- Strong organizational skills to manage multiple priorities and schedules.
- A customer-first mindset with the ability to provide excellent service to both clients and caregivers.
- Exceptional communication skills to clearly and effectively interact with various stakeholders.
- Conflict resolution skills to quickly address scheduling challenges as they arise.
- Ability to work independently and take initiative while being part of a collaborative team.
- A high level of confidentiality and professionalism in all interactions.
- Competitive salary and benefits package.
- Opportunities for career growth and ongoing professional development.
- Be part of a team dedicated to making a positive impact in the community.
- Supportive and welcoming company culture.
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