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Claims Resolution Specialist
2 months ago
Location: Remote
Compensation: $25-30/hr, W2
Contract Duration: 12+ Months
Job Overview:
The Dispute Analyst plays a crucial role in safeguarding the financial interests of clients and their members by performing thorough investigations of claims, as well as researching, analyzing, and addressing inquiries related to financial transactions involving debit, credit, and deposit accounts. The primary objective is to recover funds for members while adhering to all regulatory standards and association guidelines.
Key Responsibilities:
Risk Assessment:
Identify and manage both existing and potential risks arising from business operations and the specific role. Ensure that risks associated with business activities are effectively identified, assessed, monitored, and mitigated.
Regulatory Compliance:
Adhere to established risk and compliance policies, standards, and procedures relevant to business operations.
Investigation and Resolution:
Develop a comprehensive understanding of banking card regulations and federal laws while accurately identifying issues and determining optimal solutions for fund recovery.
Credit Management:
Under supervision, facilitate the issuance and removal of provisional credits, as well as the granting of permanent credits to member accounts as necessary. Assess cardholder liability based on investigation findings and manage related credits.
Documentation and Reporting:
Accurately document case outcomes in the designated case management systems (e.g., DCC, EWL, First Track, ODOC, etc.).
Customer Engagement:
Participate in customer service initiatives to assess member needs and provide suitable resolutions. Exhibit strong conflict resolution capabilities while interacting with members and relevant third-party entities.
Performance Monitoring:
Operate within a robust compliance and risk management framework where performance is continuously evaluated, ensuring unwavering support for the client's commitment to its members.
Maintain compliance, quality, and productivity standards in alignment with individual performance metrics.Essential Qualifications:
- 1-3 years of experience in handling credit or debit card disputes.
- Experience in customer interactions within a financial services environment.
- Familiarity with banking regulations and card association rules, including Reg E, Reg Z, UDAAP, and all relevant financial regulations.
Technical Proficiency:
- Proficient in Microsoft Office Suite.
- Familiarity with Fidelity and/or Visa Online platforms.
Educational Background:
- Bachelor's degree in Business Administration, Finance, or a related discipline is preferred.
- Relevant certifications or training in financial regulations and dispute resolution are advantageous.
