Patient Experience Manager

3 weeks ago


New York, New York, United States Dental365 Full time
Your Role
In this dynamic role, you will be the face of our dental practice, ensuring every patient interaction is exceptional. You will manage schedules, answer phone calls, and provide top-notch support to our clinical team.

**Key Responsibilities:**
  • Greet and welcome patients with a high level of concierge care.
  • Answer phones promptly and respond to messages.
  • Manage schedules - input and confirm patient appointments.
  • Enter new patient records and update ledgers with precision (Denticon).
  • Collect co-payments and verify insurance eligibility (PPO/FFS).
  • Respond to patient billing or financial inquiries, directing them to the appropriate departments as needed.
  • Assist with various office duties as directed by the Practice Manager.

*Requirements:*
  • Prior dental experience is required.
  • A resume showcasing a consistent and stable employment history.
  • Exceptional organizational skills to manage multiple tasks efficiently.
  • Flexibility to adapt to varying schedules as required.
  • Strong interpersonal communication skills.

*Compensation and Benefits:*
  • Salary: $17-$26/hour.
  • Flexible Health and Vision Insurance Plans.
  • 401(K) Retirement Plan with Matching.
  • Generous Paid-Time Off.
  • Exclusive In-house Dental Program.
  • Extra Perks and Fringe Benefits.


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