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IHS Assistant
2 months ago
Job Summary
The IHS Assistant - Maryvale is a vital member of the Integrated Health Services team at Mountain Park Health Care. This role is responsible for coordinating patient care opportunities, scheduling appointments, and providing interpretation services to ensure effective communication between healthcare providers and patients.
Key Responsibilities
- Schedule and Coordinate Care: Schedule and coordinate care for patients to consult with a registered dietitian and/or behavioral health consultant. This includes rescheduling patients as needed and ensuring timely appointments.
- Patient Identification and Scheduling: Identify patients who may benefit from integrated health services in a systematic way prior to medical provider visits.
- Interpretation Services: Provide interpretation services (English and Spanish) for limited English proficient patients to ensure accurate and effective communication between healthcare providers and patients.
- Appointment Coordination: Coordinate appointments between integrated health services team and medical team of patients identified by arriving patients on schedule and informing integrated providers of location of patients.
- Patient Preparation: Prepare patients for visits with the integrated health services team by bringing patients to the room and providing pre-visit screeners.
- Administrative Support: Assist with integrated health service special projects by presenting/attending to staff meetings and huddles and managing tasks within the electronic health record.
- Infection Control and Safety: Comply with all applicable infection control and safety procedures.
- Communication and Customer Service: Take and answer all voicemail and written messages in a timely manner. Interact politely and as a team player with all Mountain Park Health Care employees and public.
- Cultural Competence: Must be able to embrace differences among people and able to interact with internal and external contacts in a culturally competent and respectful manner.
Requirements
- Education: High School Diploma or GED
- Language Skills: Must be bilingual and able to interpret for Spanish-speaking patients.
Preferred Qualifications
- Medical Assisting Certificate: Completion of Medical Assisting Certificate program, OR
- Associate Degree: Associate Degree in Psychology, Sociology, Healthcare or related field
- Healthcare Experience: Experience working in a healthcare setting
- Certified Interpreter: Certified Interpreter
