Healthcare Support Specialist

1 week ago

Troy, New York, United States WellNow Full time


At WellNow Urgent Care, we are dedicated to fostering a workplace that emphasizes impactful contributions and growth opportunities through our commitment to our staff.

We provide attractive compensation along with a comprehensive benefits package that includes a variety of continuing education options.

With over 170 locations across New York, Illinois, Indiana, Michigan, and Pennsylvania, we are continuously expanding, allowing our staff to transfer between facilities in any of our operational markets.

Our mission is to deliver exceptional care to our patients by recruiting skilled healthcare professionals.

Compensation:
* $21 per hour

At WellNow Urgent Care, you will benefit from:

  • Competitive compensation
  • Parental leave
  • Opportunities for ongoing education
  • Comprehensive medical benefits, including vision coverage, FSA/HSA options, and prescription drug plans
  • 401(k) retirement plan with company matching to support your financial future
  • Complimentary urgent care visits for you and your immediate family
  • Provided scrubs to maintain a professional and comfortable work setting
  • Opportunities for career advancement as we expand our services
  • Monthly performance-based bonuses

Key Responsibilities:

  • Minimal travel requirement (0-25%).
  • Gather patient medical history and vital signs
  • Conduct basic tests or screenings including vision, audio, urine drug tests, breath alcohol tests, EKGs, and pulmonary function tests
  • Perform phlebotomy for laboratory sample collection
  • Accurately complete related paperwork and computer entries for lab tests ordered on blood, urine, tissue, and culture samples
  • Execute point-of-care testing such as strep, mono, glucose, influenza, urine pregnancy tests, and urinalysis
  • Ensure adherence to sterile techniques, instrument cleaning, and sterilization, including proper autoclave usage
  • Schedule and coordinate necessary records for ancillary patient care
  • Assist healthcare providers with examinations and testing (including pelvic exams, eye and ear irrigations, incision and drainage procedures, and splinting/orthopedic preparation)
  • Maintain confidentiality of all patient information in compliance with HIPAA regulations
  • Ensure all equipment is functional
  • Log laboratory procedures upon completion and process related paperwork using designated computer systems
  • Maintain examination rooms and ensure necessary medical supplies are stocked
  • Facilitate efficient patient flow
  • Registration duties: explain accepted insurances and out-of-network options, as well as pricing; accurately collect and record payments, and complete registration processes promptly
  • Accompany healthcare providers to patient bedsides
  • Thoroughly document patient medical histories, physical examinations, and procedures
  • Complete transcription tasks as requested
  • Perform tasks to enhance provider efficiency during shifts
  • Greet and register patients
  • Answer and appropriately triage incoming phone calls
  • Process payments for visits
  • Handle printing, scanning, and faxing of reports
  • Perform other front desk and cleaning tasks as assigned.

Minimum Qualifications:

  • High School Diploma or equivalent
  • Ability to identify and resolve equipment issues or notify the team leader
  • Capability to follow written instructions and standardized procedures
  • Ability to establish and maintain effective relationships with staff, patients, and families
  • Must be able to meet physical and mental demands: standing, walking, stooping, and bending; ability to move equipment and assist patients
  • Proficient computer skills, including timely patient registration
  • Up-to-date on vaccinations and able to provide documentation as per OSHA guidelines
  • Ability to obtain and maintain CPR certification
  • Excellent listening and note-taking abilities
  • Detail-oriented with a proven ability to work accurately under pressure
  • Strong communication skills, including proficiency in grammar, spelling, and verbal interactions
  • Ability to work effectively as part of a team
  • Friendly demeanor with a focus on customer service
  • Capacity to manage high call volumes
  • Physical capability to sit, stand, walk, use hands for various tasks, and lift objects up to 50 pounds.
  • Close attention to detail required for planning and executing complex work methods.
WellNow is an Equal Opportunity Employer.

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