Healthcare Support Specialist

2 months ago

Troy, New York, United States WellNow Full time


At WellNow Urgent Care, we are dedicated to fostering a workplace that emphasizes meaningful contributions and growth opportunities by investing in our staff.

We provide competitive compensation along with a comprehensive benefits package that includes various continuing education options.

With over 170 locations across multiple states, our organization is expanding, allowing our team members to transfer between facilities in any of the markets we serve.

We are focused on delivering exceptional care to our patients by recruiting skilled healthcare professionals.

Compensation:
* $21 per hour

Benefits of working at WellNow Urgent Care include:

  • Competitive pay
  • Parental leave
  • Opportunities for ongoing education
  • Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
  • 401(k) plan with company matching for your future financial security
  • Complimentary urgent care visits for you and your immediate family
  • Scrubs provided to maintain a professional and comfortable work environment
  • Opportunities for career advancement as we continue to grow
  • Monthly performance-based bonuses

Key Responsibilities:

  • 0-25% travel may be required.
  • Gather patient history and obtain vital signs
  • Conduct basic tests or screenings, including vision, audio, urine drug screens, breath alcohol, EKGs, and pulmonary function tests
  • Perform phlebotomy for laboratory sample collection
  • Complete necessary paperwork and computer work for lab tests ordered on blood, urine, tissue, and culture samples
  • Conduct point-of-care testing such as strep, mono, glucose, influenza, urine pregnancy, urinalysis, and blood glucose levels
  • Ensure sterile techniques, instrument cleaning, and sterilization, including proper autoclave use
  • Schedule and coordinate necessary records for ancillary patient care
  • Assist providers with examinations and testing (including pelvic exams, eye and ear irrigations, I&Ds, and splinting/ortho-glass preparation)
  • Maintain confidentiality of all patient information (HIPAA compliance)
  • Ensure equipment is functioning properly
  • Log laboratory procedures upon completion and process related paperwork using computer systems as directed
  • Maintain examination rooms and stock necessary medical supplies
  • Perform duties to facilitate efficient patient flow
  • Registration duties: explain accepted insurances and pricing to patients, accurately collect and record payments, and complete registration screens promptly
  • Accompany the provider to the bedside
  • Thoroughly document patient medical history, physical exams, and procedures
  • Complete transcription as needed
  • Perform tasks to enhance provider efficiency during shifts
  • Greet and register patients
  • Answer and appropriately triage phone calls
  • Process payments for visits
  • Print, scan, and fax reports
  • Other front desk and cleaning responsibilities as assigned.

Minimum Qualifications:

  • High School Diploma or equivalent
  • Ability to identify equipment issues and notify the team leader
  • Capability to follow written instructions and standardized work practices
  • Ability to establish and maintain effective relationships with staff, patients, and families
  • Physical and mental stamina: standing, walking, stooping, and bending; ability to move equipment and assist patients
  • Computer proficiency, including timely patient registration
  • Up-to-date on vaccinations, with documentation as per OSHA guidelines
  • Ability to maintain CPR certification
  • Excellent listening and note-taking abilities
  • Strong communication skills, including grammar, spelling, and verbal proficiency
  • Detail-oriented with a proven ability to work accurately under pressure
  • Team-oriented with a friendly, customer service focus
  • Ability to manage high call volumes
  • Capability to perform physical tasks, including lifting, pushing, or pulling objects up to 50 pounds.
  • Close attention to detail required for planning or directing complex work methods or operations.
WellNow is an EOE.

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