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Client Support Specialist

2 months ago

Troy, New York, United States Shore Marketing Group Full time

About Shore Marketing Group

Shore Marketing Group is a leading provider of innovative marketing solutions, dedicated to delivering exceptional client experiences. We are a dynamic and forward-thinking organization, committed to helping businesses build, operate, and grow their brand.

Job Summary

We are seeking a highly motivated and enthusiastic Client Support Specialist to join our team. As a Client Support Specialist, you will play a critical role in increasing awareness for our company and its solutions, while delivering strategic and consistent messaging to all audiences.

Key Responsibilities

  • Interact with potential customers to educate them on our clients' products and services
  • Build lasting relationships with customers through exceptional interpersonal skills and personability
  • Answer questions regarding services and expand on the benefits of our brand compared to competitors
  • Participate in regular meetings with the Client Support team to develop strategies for achieving customer acquisition standards and sales goals
  • Attend training sessions on new products, services, and sales promotions to provide customers with accurate and up-to-date information
  • Process customer orders efficiently and accurately

Requirements

  • 0-2 years of experience in a customer-facing role is preferred
  • High School Diploma or equivalent
  • College Degree is preferred but not required
  • Strong ability to communicate effectively
  • Aptitude for taking on multiple responsibilities with versatility

Incentives

  • Positive and diverse working culture
  • Opportunities for career advancement
  • Closures on all major holidays
  • Travel opportunities and company events
  • Consistent schedule and job security

This is an entry-level position with significant opportunities for advancement. The role is commission-based and offers uncapped earning potential.