Hospitality Operations Supervisor

2 weeks ago


Toledo, Ohio, United States Sheetz Full time

Additional $1.50/hr. for working 10pm-6am

OVERVIEW

Are you passionate about enhancing customer experiences? Do you thrive in a fast-paced environment where your leadership can shine? As a Hospitality Operations Supervisor at Sheetz, you will play a pivotal role in ensuring our valued customers receive an exceptional experience every time they visit.

In this position, you will be responsible for maintaining high standards of customer service throughout our stores. Your leadership will guide the team in delivering outstanding service while managing daily operations in the absence of the Store Manager.

We believe in rewarding hard work with competitive benefits, including quarterly bonuses based on company performance, generous paid time off, comprehensive parental leave, 401k matching, employee stock ownership, extensive professional development opportunities, tuition reimbursement, and full medical, vision, and dental coverage.

RESPONSIBILITIES (other duties may be assigned)

  1. Support the Store Manager in recruitment, training, and performance evaluation of team members.
  2. Participate in scheduling and staffing decisions.
  3. Address customer inquiries, complaints, and feedback.
  4. Ensure compliance with company policies and procedures among team members.
  5. Review customer service responses, quality audits, and satisfaction surveys.
  6. Maintain a welcoming environment by overseeing customer transactions and cleanliness standards.
  7. Verify completion of end-of-day tasks.
  8. Manage inventory through effective placement, pricing, and restocking of products.
  9. Oversee profit management processes, including shrink indicators and vendor operations.
QUALIFICATIONS

(Equivalent combinations of education, licenses, certifications, and/or experience may be considered)

Education

  • High School Diploma or GED required.
  • Two-year degree in a business-related field preferred.
  • Successful completion of necessary certification testing.

Experience

  • One year of supervisory experience in a fast food, restaurant, retail, or convenience setting preferred.

Licenses/Certifications

  • ServeSafe certification.
  • Any other legally required certification.


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