Digital Publishing Specialist

5 days ago


Nashville, Tennessee, United States JobsRUs Full time
Job Description

**Job Summary**

JobsRUs is seeking a highly skilled Digital Publishing Specialist to join our team. As a Digital Publishing Specialist, you will be responsible for content publishing and development on client websites as well as special projects where needed.

Key Responsibilities:

  • Assist in timely and accurate website content publishing in a centralized content management system.
  • Participate in the web content publishing process: determine the best content publishing solution based on established publishing guidelines and best practices, and details provided by our internal customers.
  • Observe web content and publishing best practices, style guide standards, brand standards, and legal requirements in the content publishing process to assure quality and accuracy.
  • Ensure publishing activities follow digital accessibility best practices and WCAG 2.0 guidelines.
  • Collaborate with development managers to create and migrate content for project launches.
  • Perform user acceptance testing for new websites, enhancements to content management systems, and general maintenance.
  • Audit websites for adherence to established standards, publishing processes, accuracy, and compliance issues.
  • Ensure service levels are met on publishing requests through our ticketing system.
  • Direct unresolved content issues to the next level of support.
  • Record events and problems and their resolution in ticketing system documentation.
  • Provide clients updates on ticket status.
  • Communicate daily with internal and external teams, clients, and vendors regarding project tasks and tickets.
  • Provide outstanding client and stakeholder customer service.

Requirements:

  • Demonstrated experience with web publishing processes, content management systems, and related tools.
  • Strong sense of web site layout and design. Experienced in principles of mobile and responsive layouts.
  • Proficient in HTML, CSS, Adobe Photoshop, Adobe Acrobat, Outlook, Word, Excel, PowerPoint, and photo editing.
  • Familiarity with digital accessibility best practices and WCAG 2.0 guidelines (preferred).
  • Knowledge of web accessibility guidelines and best practices.
  • Excellent organizational skills and attention to detail.
  • Excellent written and verbal communication skills with the ability to effectively interact with all clients and stakeholders throughout organization.
  • Successful history of balancing priorities simultaneously, while working under tight time constraints and meeting deadlines.
  • Track record of learning and applying new technologies quickly.
  • Proven client support experience, customer-orientated and ability to adapt/respond to different types of personalities.

Working Conditions:

The position requires the ability to travel from one location to another within the Division. May be needed to work early morning, evening, and weekend hours. Position includes overnight travel on an as needed basis. Requires normal range of hearing and eyesight to document, develop, and communicate necessary information. Requires lifting papers or boxes up to 20 pounds occasionally. Work may be stressful at times.



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