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Retail Team Manager

2 months ago

Seattle, Washington, United States Everlane Full time
About the Role

At Everlane, we're committed to delivering exceptional customer experiences that drive business results. As a Store Experience Leader, you'll play a critical role in fostering a culture of excellence within our stores.

Key Responsibilities
  • Lead by Example: Demonstrate a customer-centric approach and embody the Everlane ethos in all interactions.
  • Team Development: Coach and motivate team members to achieve sales floor goals and provide in-the-moment feedback to drive results.
  • Zone Management: Prioritize and delegate tasks to team members based on business needs, ensuring a seamless customer experience.
  • Performance Tracking: Conduct hourly reads and update the team on current business goals and results.
  • Recognition and Feedback: Celebrate successes and share recognition within the team, while also providing constructive feedback to drive growth.
Requirements
  • 1-2 years of leadership experience in a retail environment.
  • Strong written and verbal communication skills.
  • Ability to work closely and effectively with the store leadership team.
  • Strong organization skills and attention to detail.
  • A proven track record of hiring, leading, and developing effective store teams.
  • A passion for Everlane's product and values.
Physical Demands
  • Bending, reaching, and stretching for products.
  • Lifting, carrying, and moving at least 40 pounds.
  • Regular movement around the store and accessibility to customers.