Global Support Associate
3 days ago
About the Role:
We are seeking a highly skilled Global Support Associate to join our energetic Global Operations team. As a key member of our team, you will interact daily with clients and employees, providing exceptional customer service and support.
Key Responsibilities:
- Input, update, and verify data in various systems with a high level of accuracy for new employees and clients.
- Provide daily phone, email, chat, and in-person support through good old-fashioned customer service to clients and employees per the established service standards.
- Process Unemployment Claims, Verifications of Employment, and Court Orders.
- E-Verify case monitoring.
- Follow up on employee requests, including setting up new direct deposit and pay cards.
- Create and compile reports and audits as needed.
- Collaborate with internal teams to ensure seamless data flow and resolve any data-related discrepancies.
- Complete requests submitted by the Global Operations or other internal TCW departments.
Qualifications & Skills:
- Highly skilled in communication excellence with internal and external stakeholders.
- Ability to quickly resolve complex issues in stressful situations.
- Can quickly adapt to new systems and processes as implemented.
- Proactive and able to foresee/solve future problems before they start.
- Ability to multi-task and re-evaluate priorities throughout the day.
- Resourceful and creative problem-solving skills.
- Ability to develop and maintain strong relationships.
- Accurate data entry skills for database software.
- Experience using the Microsoft Office Suite and Microsoft Office 365.
- Experience working in human resources, payroll, benefits, and/or client management a plus.
About TCWGlobal:
TCWGlobal is a team of experienced HR professionals offering payrolling, staffing, pre-screening, international services, and overall HR-related solutions for temporary workers and contractors. We believe in the power of community and giving back, providing every team member with two whole days a year, with pay, to go out and make a difference in the world.
We are a company that truly cares about its employees and the world, and we are seeking like-minded individuals to join our team.
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