Global Support Associate

4 weeks ago


San Diego, California, United States TCWGlobal Full time
Job Summary

We are seeking a highly skilled Global Support Associate to join our energetic Global Operations team. As a key member of our team, you will provide daily support to clients and employees through various communication channels, ensuring exceptional customer service and resolving complex issues in a timely manner.

Key Responsibilities
  • Provide phone, email, chat, and in-person support to clients and employees, adhering to established service standards.
  • Process unemployment claims, verifications of employment, and court orders with high accuracy.
  • Monitor E-Verify cases and follow up on employee requests, including setting up new direct deposit and pay cards.
  • Compile reports and audits as needed, collaborating with internal teams to ensure seamless data flow and resolve any discrepancies.
  • Complete requests submitted by the Global Operations or other internal TCW departments.
Qualifications and Skills
  • Excellent communication skills, with the ability to quickly resolve complex issues in stressful situations.
  • Ability to adapt to new systems and processes, with a proactive approach to foreseeing and solving future problems.
  • Strong data entry skills for database software, with experience using the Microsoft Office Suite and Microsoft Office 365.
  • Experience working in human resources, payroll, benefits, and/or client management is a plus.
What We Offer

This full-time position offers a comprehensive benefits package, with salary commensurate with education and experience. Additional compensation may be earned by exceeding sales and service goals.

TCWGlobal is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.



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