Fitness Experience Coordinator
7 days ago
Job Summary
Planet Fitness is seeking a motivated and customer-focused individual to fill the role of Overnight Closer (Member Services Representative). As a key member of our team, you will be responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests. Your primary goal will be to create a positive member experience by handling front desk activities efficiently and effectively.
Essential Duties and Responsibilities
- Greet members, prospective members, and guests in a friendly and welcoming manner.
- Handle all front desk-related activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
- Facilitate needed updates to member accounts and respond to member questions and concerns in a timely and professional manner.
- Maintain the neatness and cleanliness of the club.
Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Punctuality and reliability are necessary.
- Exceptional customer service skills, able to interact in a positive and professional way with members and co-workers.
Compensation and Benefits
We offer a competitive salary of $15.50 per hour. Our benefits package includes opportunities for growth and development within the company, making it an ideal choice for those looking to start or advance their career in the fitness industry.
Company Overview
As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is committed to providing an affordable, high-quality fitness experience to its members. With over 2,000 locations across the country, we offer a unique opportunity for individuals to join a dynamic team dedicated to shaping the future of the fitness industry.
Physical Demands
The Overnight Closer position requires continual standing and walking during shift, as well as the ability to work third shift (overnights). Occasional lifting up to 75 pounds may be required.
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