Financial Services Operations Manager

3 days ago


Fresno, California, United States Fresno First Bank Full time

At Fresno First Bank, we are on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition.

We recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets us apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country.

We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with our vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to join us.

About the Position

The Payment Operations Officer is responsible for managing payment operations, payments risk management, and payment processing strategies for the Bank. This position is responsible for managing projects and risk activities associated with current and emerging payments channels for the bank.

The Payment Operations Officer also provides strategic leadership, oversight, risk monitoring, resource allocation, and training related to Payments.

  • Works closely with Central Operations, Payments Division, Risk Management, Compliance, Product Management, Project Management and Software Development to provide thought leadership, deployment strategies, and projects related to Payments.
  • Ensures that payments related services are reliable and provide exceptional customer experience.
  • Assists in establishing and attaining payments related goals that align with Bank goals.

This role requires a strong understanding of complex transaction processing environments, including Fedline Federal Reserve, ACH, Wire, FedNow, Real Time Payments, VISA/Mastercard rules, and Third Party Payment Processing.

The ideal candidate will possess advanced knowledge of payments automation, payments fraud monitoring systems and processes, account and GL reconciliation, and state and federal banking compliance regulations.

Requirements
  • Bachelor's degree from an accredited college or university, or equivalent level of experience and industry education preferred.
  • AAP and CTP certifications or equivalent experience required.
  • Minimum of 5 years advanced experience, knowledge and training in progressively responsible bank payment operations, management, and supervisory activities.

We offer a competitive salary range of $125,000 - $155,000 per year, depending on experience.



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