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Account Manager

2 months ago

Plano, Texas, United States SmithRx Full time
Job Summary

At SmithRx, we are seeking a highly skilled and experienced Account Manager to join our Customer Success Team. As an Account Manager, you will be responsible for ensuring the complete post-sale success and satisfaction of our clients. You will bring strong industry and product knowledge and serve as a trusted advisor and business partner for your client's operational leadership.

The ideal candidate will have 3-5 years of direct account management or relationship management experience in the healthcare space, with a working knowledge of commercial health insurance and pharmacy benefits. You will be a positive growth mindset with the ability to approach difficult situations in a calm and focused manner, and have an obsession with customer experience and customer satisfaction.

Key Responsibilities:

  • Complete reporting and data requirements based on client and team needs
  • Be accountable for customer satisfaction and retention of assigned client(s)
  • Build trusting relationships with client operational leadership
  • Maintain a comprehensive understanding of business challenges faced by customers
  • Apply cross-functional project management to drive resolution for escalated client issues, coordinating internal and external teams as necessary
  • Support research and data activities to drive resolution for escalated client issues, coordinating with internal and external teams as necessary
  • Identify product gaps by conducting business impact assessments and managing client expectations
  • Prioritize issues and assess escalations that may lead to client attrition risk with the Account Managers to ensure a strong mitigation plan is in place

What We Offer:

  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
  • Flexible Spending Benefits
  • 401(k) Retirement Savings Program
  • Short-term and long-term disability
  • Discretionary Paid Time Off
  • 12 Paid Holidays
  • Wellness Benefits
  • Commuter Benefits
  • Paid Parental Leave benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities