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Customer Service Representative

1 month ago

Redlands, California, United States El Pollo Loco Full time

El Pollo Loco Service Team Member Job Description

As a Service Team Member at El Pollo Loco, you will be responsible for providing excellent customer service and ensuring a positive dining experience for our guests. Your key responsibilities will include:

  • Greeting and assisting customers with their orders in a friendly and helpful manner.
  • Processing and assembling customer orders efficiently, ensuring accuracy and timeliness.
  • Applying suggestive selling techniques to complete the customer experience and increase sales.
  • Welcoming customer feedback and addressing any comments or concerns they may have.
  • Maintaining a clean and organized workspace, including restocking paper and disposable items as needed.

Requirements and Qualifications

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be able to lift up to 25 pounds and stand for long periods of time.

What We Offer

El Pollo Loco offers a competitive hourly rate, opportunities for advancement, and a fun and dynamic work environment. If you are a team player who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.