Billing Customer Service Representative

2 days ago


Macon, Georgia, United States GEICO Full time
Billing Customer Support Representative

We're seeking a highly motivated and enthusiastic individual to join our Auto Service team as a Billing Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service by resolving billing inquiries and issues over the phone.

Responsibilities:
  • Provide general billing information and answer customer inquiries
  • Process endorsements, take payments, and process payment plan changes
  • Participate in an up-skilling program to complete GEICO Service Training and licensing
Qualifications and Skills:
  • Experience providing outstanding customer service
  • Effective communication and listening skills
  • Ability to work in a fast-paced, high-volume call center environment
  • Willingness to learn new skills and adapt to changes quickly
  • Open to feedback to support performance and development
  • Solid computer and multi-tasking skills
  • Minimum of high school diploma or equivalent
Benefits:
  • Premier Medical, Dental, and Vision Insurance
  • Paid Vacation, Sick, and Parental Leave
  • 401(k) Plan
  • Tuition Reimbursement
  • Paid Training and Licensures

GEICO is an equal opportunity employer and provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment.



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