Bilingual Customer Service Representative
4 days ago
We are seeking a highly skilled and bilingual customer service representative to join our team at Corinth Consulting Group. As a key member of our organization, you will provide exceptional customer relations management services, troubleshoot and deliver technical support, and follow all policies and procedures.
Key Responsibilities- Provide exceptional customer relations management services, including answering calls, diagnosing, categorizing, troubleshooting, and resolving customer issues.
- Interact with customers, agency staff, and other vendors to resolve issues as necessary.
- Escalate user issues as needed by contacting the appropriate government teams.
- Report progress and problems to the Program Manager/Project Manager.
- Participate in project reviews meetings and audits.
- Assist in documenting details of the issues reported and development of Knowledge Base as necessary.
- High School Diploma or 1-3 years equivalent experience in help desk customer service support.
- Bilingual (English and Spanish) required.
- Ability to make decisions and interface with government and public officials in a professional manner.
- Ability to handle stressful situations.
- Organized with attention to detail.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent time management skills with a proven ability to meet deadlines.
- Excellent analytical, logical thinking, and problem-solving skills.
- Proficient with Microsoft Office Suite, particularly Word, Excel, PowerPoint, and SharePoint.
Corinth Consulting Group offers a comprehensive benefits package, including medical, dental, vision, 401k retirement plans, paid sick and vacation leave, commuter benefits, employee assistance programs, tuition reimbursement programs, and learning and development opportunities.
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