Bilingual Customer Service Representative

4 days ago


Macon, Georgia, United States Corinth Consulting Group Full time
Job Summary

We are seeking a highly skilled and bilingual customer service representative to join our team at Corinth Consulting Group. As a key member of our organization, you will provide exceptional customer relations management services, troubleshoot and deliver technical support, and follow all policies and procedures.

Key Responsibilities
  • Provide exceptional customer relations management services, including answering calls, diagnosing, categorizing, troubleshooting, and resolving customer issues.
  • Interact with customers, agency staff, and other vendors to resolve issues as necessary.
  • Escalate user issues as needed by contacting the appropriate government teams.
  • Report progress and problems to the Program Manager/Project Manager.
  • Participate in project reviews meetings and audits.
  • Assist in documenting details of the issues reported and development of Knowledge Base as necessary.
Requirements
  • High School Diploma or 1-3 years equivalent experience in help desk customer service support.
  • Bilingual (English and Spanish) required.
Competencies
  • Ability to make decisions and interface with government and public officials in a professional manner.
  • Ability to handle stressful situations.
  • Organized with attention to detail.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Excellent analytical, logical thinking, and problem-solving skills.
  • Proficient with Microsoft Office Suite, particularly Word, Excel, PowerPoint, and SharePoint.
Benefits

Corinth Consulting Group offers a comprehensive benefits package, including medical, dental, vision, 401k retirement plans, paid sick and vacation leave, commuter benefits, employee assistance programs, tuition reimbursement programs, and learning and development opportunities.



  • Macon, Georgia, United States Spherion Full time

    We are looking for a customer service representative for a leading specialty chemical distributor of resins, monomers, additives, pigments and performance minerals. As a Customer Service Representative (CSR), you will be a crucial member of our customer support team, ensuring that our clients receive unparalleled service and support throughout their...


  • Macon, Georgia, United States GEICO Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at GEICO. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.Key Responsibilities:Provide outstanding customer service by showcasing expertise,...


  • Macon, Georgia, United States Five Star Hyundai Macon Full time

    **About Five Star Hyundai Macon**We are a family-owned and operated business dedicated to providing exceptional customer service and sales experience. Our team is passionate about helping our customers find the perfect vehicle and ensuring they have a positive ownership experience.**Job Summary**We are seeking a highly motivated and customer-focused...


  • Macon, Georgia, United States Tacala Companies Full time

    About Tacala CompaniesTacala Companies is a dynamic and fast-paced organization that values its customers and employees. As a franchisee of Taco Bell, we are committed to providing excellent service and quality food to our customers.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service...

  • Team Member

    4 days ago


    Macon, Georgia, United States Papa Texas LLC Full time

    Job SummaryPapa Texas LLC is seeking a highly motivated and customer-focused Team Member to join our team. As a Team Member, you will be responsible for providing exceptional customer service, ensuring quality products, and maintaining a clean and safe work environment.Key ResponsibilitiesCustomer Service: Provide positive and professional interaction with...


  • Macon, Georgia, United States Ben Granitz - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as an Insurance Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer experiences and promoting State Farm's premier insurance and financial service products.Key ResponsibilitiesForge enduring...


  • Macon, Georgia, United States Cellular World Full time

    Position: Bilingual Wireless Retail Sales ConsultantLocation: Macon, GAJob Id: 1896# of Openings: 1Compensation: $35,000 - $55,000 annually, inclusive of base salary, commissions, and bonuses.Cellular World, an authorized retailer for AT&T, is expanding and seeks enthusiastic, dedicated individuals to join our Bilingual Wireless Sales Consultant team.As a...


  • Macon, Georgia, United States Chicken Salad Chick Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic individual to join our team as a Cashier at Chicken Salad Chick. As a Cashier, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized workspace.Key ResponsibilitiesCustomer Service: Greet customers in a friendly and...


  • Macon, Georgia, United States Zaxby's Full time

    Job Summary:Zaxby's is a fast-casual restaurant chain that prides itself on providing a fun and welcoming atmosphere for its guests. As a Cashier, you will be the first point of contact for our customers and will play a crucial role in delivering an exceptional dining experience.Key Responsibilities:Take and enter orders accurately and efficientlyHandle...


  • Macon, Georgia, United States Georgia Auto Pawn Full time

    Customer Engagement Representativeat Georgia Auto Pawn, IncPosition Overview:The Customer Engagement Representative serves as the initial point of interaction for our clientele. This role involves acquiring comprehensive knowledge of our operations and corporate ethos to effectively assist customers in selecting the most suitable products and services...


  • Macon, Georgia, United States Sorenson Communications Full time

    Job SummarySorenson Communications is seeking a highly skilled and experienced Field Service Representative to join our team. As a Field Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring that they receive the highest level of service and satisfaction.Key ResponsibilitiesTravel to...


  • Macon, Georgia, United States Avid Hotel Full time

    Avid Hotel Guest Services RepresentativeWe are excited to announce an opening for a Guest Services Representative at Avid Hotel. In this role, you will serve as the initial point of interaction for our guests, ensuring they have a delightful and unforgettable experience during their stay.Key Responsibilities:Check-in and check-out management for guestsAssist...


  • Macon, Georgia, United States MidSouth Community Federal Credit Union Full time

    About the RoleMidSouth Community Federal Credit Union is seeking a talented individual to join our team as a Member Service Representative. As a key member of our team, you will play a vital role in providing exceptional service to our members, helping them achieve their financial goals, and promoting our products and services.Key ResponsibilitiesAssist...


  • Macon, Georgia, United States Randstad North America, Inc. Full time

    Position Overview:We are seeking a dedicated professional who excels in providing exceptional customer support within a medical environment. If you possess a strong background in front desk operations and are proficient in computer systems, we would like to hear from you.Key Responsibilities:- Serve as the primary point of contact for patients and clients,...

  • Staff Assistant

    2 days ago


    Macon, Georgia, United States Gary Dunagan - State Farm Agent Full time

    Job Description**Position Overview**Are you looking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.**Responsibilities**Establish customer relationships and follow up with customers, as needed.Provide prompt, accurate, and friendly customer service. Service can include...


  • Macon, Georgia, United States Gary Dunagan - State Farm Agent Full time

    Job Description**About the Role**We are seeking a highly motivated and customer-focused individual to join our team as a Financial Services Representative. As a member of our agency team, you will have the opportunity to experience the inner workings of a State Farm Agent's office and explore the possibility of becoming a State Farm Agent yourself.Key...


  • Macon, Georgia, United States GardaWorld Full time

    About the RoleWe are seeking a highly skilled and motivated Security Officer to join our team at GardaWorld Security Services. As a Front Gate Officer, you will be responsible for ensuring the safety and security of our clients' properties.Key ResponsibilitiesMonitor and control access to the propertyRespond to security incidents and emergenciesProvide...


  • Macon, Georgia, United States Corinth Consulting Group Full time

    About the RoleWe are seeking a highly skilled and experienced Multilingual Customer Service Representative to join our team at Corinth Consulting Group. As a key member of our organization, you will play a critical role in providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Provide timely and effective...


  • Macon, Georgia, United States Mike Hostilo Law Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Bilingual Case Manager to join our team at Mike Hostilo Law Firm. The successful candidate will serve as the primary point of contact for assigned clients, overseeing the general progression of a legal case to ensure relevant elements are collected, maintained, and organized.Key...


  • Macon, Georgia, United States Parking Management Services Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Valet Parking Attendant to join our team at Parking Management Services. As a Valet Parking Attendant, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesGuest Arrival and Departure: Greet guests with warmth...