Customer Service Representative
4 days ago
**Job Summary**
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Blue Bird. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.
**Key Responsibilities:**
- Provide Ford Lincoln Protect prior approvals on behalf of Blue Bird dealers and authorized Independent Repair Facilities (IRFs).
- Support Ford dealers with prior approval and warranty claim processing.
- Process and analyze Ford warranty data for Blue Bird management review.
- Provide training and support for Ford prior approval and warranty systems.
- Offer Ford website access and functionality support.
**Requirements:**
- 5+ years of experience in the Ford customer service division and/or dealership, with a focus on Ford warranty systems specialties.
- 2+ years of experience using Microsoft Office suite, with advanced Excel training/certification.
**What We Offer:**
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
**Equal Opportunity Employer:**
Blue Bird is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.
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