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Customer Service Representative

2 months ago

Macon, Georgia, United States Blue Bird Full time

**Job Summary**

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Blue Bird. As a Customer Service Representative, you will be responsible for providing exceptional support to our customers and ensuring their satisfaction with our products and services.

**Key Responsibilities**

  • Complete Ford Lincoln Protect prior approvals on behalf of Blue Bird dealers and authorized Independent Repair Facilities (IRFs).
  • Provide Ford Lincoln Protect prior approval support for Ford dealers.
  • Provide Ford warranty claim processing support for Blue Bird dealers, Ford dealers, and IRFs.
  • Perform and provide Ford warranty data analysis for Blue Bird management review.
  • Support requests for Ford prior approval and warranty systems training.
  • Provide Ford website access and functionality support.

**Requirements**

  • 5+ years of Ford customer service division and/or dealership experience with focus on Ford warranty systems specialties.
  • 2+ years of experience using Microsoft Office suite with advanced Excel training/certification.

**What We Offer**

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

**Equal Opportunity Employer**

Blue Bird is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.