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Regional Service Operations Manager
3 weeks ago
This position is a key member of our technical support team, responsible for providing expert guidance and training to technicians and distributor staff in the installation, diagnosis, troubleshooting, and repair of Mitsubishi Electric Trane HVAC US products. The successful candidate will work closely with the Business Unit Technical Services Manager and Sr Area Service Managers to ensure seamless delivery of our products and solutions.
The ideal candidate will have a strong background in HVAC systems, excellent communication and problem-solving skills, and the ability to travel up to 50% domestically and occasionally internationally. This role requires a deep understanding of ductless, commercial, and VRG systems and controls, as well as experience with BMS/BAS and BACnet.
Responsibilities- Provide technical support to technicians and distributor staff through various channels, including phone, email, and in-person meetings.
- Develop and deliver training programs to customers and distributor personnel on product applications, operation, and maintenance.
- Collaborate with the Service and METUS QA Teams to resolve field product quality issues.
- Analyze data from Maintenance tools to identify trends and areas for improvement.
- Become a Subject Matter Expert (SME) on Inverter Mini Split and VRF Technology.
- HVAC 2-year Associate Degree or HVAC Technical School Certification.
- EPA Certification.
- 3-5 years of experience in servicing HVAC products.
- Strong problem-solving and troubleshooting skills.
- Excellent verbal and written communication skills.
- A competitive salary range of $80,000 - $110,000 per year.
- A comprehensive benefits package, including medical, dental, vision, and basic life insurance plans.
- 401(k) plan eligibility.
- 80 hours of vacation time per year.
- 56 hours of paid sick leave annually.
- 13 paid holidays throughout the calendar year.