IT Service Management Specialist

3 weeks ago


Chicago, Illinois, United States S&C Electric Full time
About the Role

We are seeking a highly skilled and experienced IT Service Management Specialist to join our team as Assistant Manager of Information Technology. As a key member of our Production Department, you will be responsible for overseeing the day-to-day operations of our IT Service Desk, Office Services, and the ServiceNow platform.

Key Responsibilities
  • Operational Management: Ensure efficient resource allocation and cost control within the IT Service Desk and Office Services. Implement and manage processes and procedures to improve the efficiency and effectiveness of IT service delivery.
  • Day-to-Day Leadership: Lead and mentor the IT Service Desk, ServiceNow, and Office Services team, ensuring the day-to-day operational goals of the function are met.
  • Performance Monitoring: Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) to ensure targets are met.
  • Technical Support: Provide technical support and guidance to users, facilitating issue resolutions and escalations as needed.
  • Collaboration and Integration: Collaborate with other IT teams and S&C's functional areas to ensure seamless IT service support.
Requirements
  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience: 5+ years of experience in IT service management or a related role.
  • Skills: Excellent knowledge of IT service management principles and best practices, experience in using and administering ServiceNow or similar IT service management platforms, and knowledge of IT security protocols and compliance standards.
About S&C Electric

S&C Electric Company is a leading provider of electrical solutions for the utility, industrial, and commercial markets. We are committed to innovation, quality, and customer satisfaction. As an employee-owner of S&C Electric, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results.



  • Chicago, Illinois, United States Solving IT Full time

    Hybrid Medical Management SpecialistSolving IT, a leading healthcare IT company, is seeking a skilled Hybrid Medical Management Specialist to join their team in Chicago, IL. As a key member of the team, you will be responsible for conducting medical management and health education programs for customers on government health care programs.Key...


  • Chicago, Illinois, United States Solving IT Full time

    Job SummarySolving IT, a leading healthcare technology company, is seeking a highly skilled Hybrid Medical Management Specialist to join our team. As a key member of our organization, you will play a critical role in conducting medical management and health education programs for customers on government health care programs.Key ResponsibilitiesConduct...


  • Chicago, Illinois, United States Sage IT Inc Full time

    Job OverviewSage IT Inc is seeking a highly skilled Identity and Access Management (IAM) professional to join our team. As an IAM Specialist, you will be responsible for designing, implementing, and maintaining secure identity and access management solutions.Key ResponsibilitiesDevelop and implement IAM solutions to ensure secure access to company...


  • Chicago, Illinois, United States IST Management Full time

    About the RoleWe are seeking a highly skilled and professional Reception/Hospitality Service Specialist to join our team at IST Management. As a key member of our front desk team, you will be responsible for providing exceptional customer service, administrative support, and hospitality services to our clients and visitors.Key ResponsibilitiesCustomer...

  • Patient Liaison

    3 days ago


    Chicago, Illinois, United States Podiatry Service Company LLC Full time

    Job Title: Patient Liaison - Vascular Services SpecialistThe Podiatry Service Company LLC is seeking a highly skilled Patient Liaison - Vascular Services Specialist to join our team. As a key member of our vascular services team, you will be responsible for building and maintaining strong relationships with healthcare professionals and ancillary staff to...


  • Chicago, Illinois, United States Solving IT Full time

    Senior Provider Data Maintenance SpecialistSolving IT, a leading healthcare IT solutions provider, is seeking a highly skilled Senior Provider Data Maintenance Specialist to join our team. As a key member of our data management team, you will be responsible for ensuring the accuracy and integrity of provider data used for claims processing, membership...


  • Chicago, Illinois, United States PuroClean Certified Restoration Specialist of Auburn Full time

    Product Success SpecialistThe Product Success Specialist plays a pivotal role in driving customer satisfaction and adoption of our products. This role requires a unique blend of technical acumen, customer empathy, and a drive for product excellence.Key Responsibilities:Manage customer incidents, product issues, and technical escalations for assigned product...


  • Chicago, Illinois, United States S&C Electric Full time

    About the RoleWe are seeking a highly skilled and experienced IT Service Management Specialist to join our team as an Assistant Manager of Information Technology. As a key member of our Production Department, you will be responsible for overseeing the day-to-day operations of our IT Service Desk, Office Services, and the ServiceNow platform.Key...


  • Chicago, Illinois, United States Health Care Service Corporation Full time

    Job SummaryAt Health Care Service Corporation, we empower our employees with curated development plans that foster growth and promote rewarding, fulfilling careers. We are seeking a skilled Medical Management Specialist to join our team.Key ResponsibilitiesConduct medical management and health education programs for customers on government health care...


  • Chicago, Illinois, United States GlobalSource IT Full time

    About the RoleGlobalSource IT is a leading provider of ERP recruiting services, helping clients achieve their goals by delivering qualified talent for contract and direct-hire positions. We are seeking a highly skilled Senior D365 Data Migration Specialist to join our team.Key ResponsibilitiesContribute to defining data migration strategy and data load...


  • Chicago, Illinois, United States Marquette Management Full time

    Job OverviewImmediate OpeningMarquette Management Inc. is seeking a union facilities maintenance specialist. This role is essential in achieving the objective of ensuring residents enjoy a clean and well-maintained living space. The responsibilities of the maintenance team encompass a variety of tasks, including but not limited to, general repairs in...


  • Chicago, Illinois, United States eTek IT Services, Inc. Full time

    Job Title: Enterprise Hardware Solutions SpecialistJoin eTek IT Services, Inc. as an Enterprise Hardware Solutions Specialist and play a critical role in strengthening the reliability, efficiency, and performance of our enterprise infrastructure. As a technical expert, you will be responsible for implementing reliable hardware solutions that maintain the...


  • Chicago, Illinois, United States Shartega IT, Inc. Full time

    Job DescriptionJob Summary:We are seeking a highly skilled Technical Alignment Specialist to join our team at Shartega IT, Inc. as a Technical Alignment Manager. The successful candidate will be responsible for ensuring seamless alignment of technology with our clients' business objectives.Key Responsibilities:Technical Knowledge Management: Develop and...


  • Chicago, Illinois, United States Shartega IT, Inc. Full time

    Job OverviewPosition Summary:The Client Technology Specialist is tasked with evaluating and aligning technological solutions for our clientele. This role requires a comprehensive understanding of the client's operational environment, alongside conducting on-site evaluations and technical assessments.Key Responsibilities:Acquire and sustain in-depth technical...


  • Chicago, Illinois, United States Legal & General Investment Management America Full time

    Job DescriptionLegal & General Investment Management America is seeking a highly skilled Investment Management Technology Specialist to join our Production Services Team.The successful candidate will be responsible for providing technical support and expertise to ensure the smooth operation of our investment management systems and processes.Key...


  • Chicago, Illinois, United States Pilot Freight Service Full time

    Customer Support Operations SpecialistJob Category: Stations-Central Requisition Number: CUSTO03902Job OverviewPilot Freight Services is seeking a dedicated full-time Customer Support Operations Specialist to join our team. This role is pivotal in ensuring effective communication with clients, suppliers, and internal personnel.Key Responsibilities:Manage all...


  • Chicago, Illinois, United States Solving IT Full time

    We are committed to creating the most respected expert technology solutions and recruitment company bar none, by treating our people better than any other business. We will be your dedicated career coach; giving you honest advice, helping you find the best opportunities and much more.This Contract Role as a Hybrid Technology Operations Specialist in a...

  • Prevention Specialist

    4 weeks ago


    Chicago, Illinois, United States Youth Outreach Service Full time

    Job SummaryWe are seeking a highly motivated and experienced Prevention Specialist to join our team at Youth Outreach Service. The successful candidate will provide evidence-based prevention curriculum lessons related to substance use and/or teen pregnancy prevention within select schools in Chicago and the surrounding areas.Key ResponsibilitiesDevelop and...


  • Chicago, Illinois, United States Odle Management Full time

    Job SummaryWe are seeking a highly motivated and experienced Career Transition Specialist to join our team at Odle Management. As a key member of our staff, you will be responsible for providing career guidance and job placement services to our clients. If you have a passion for helping others achieve their career goals, we encourage you to apply for this...


  • Chicago, Illinois, United States Solving IT Full time

    About the RoleSolving IT is seeking a highly motivated and experienced API Integration Specialist to join our team. As a Hybrid Developer - API Integration, you will be responsible for developing custom integrations between Jira and Jira Align, leveraging their respective APIs.Key ResponsibilitiesWork with stakeholders to define requirements for which...