Service Advisor

1 week ago


Brewster, New York, United States The Lia Group Full time
Job Summary

We are seeking an experienced Service Advisor to join our team at Lia Honda Brewster. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring that customers receive prompt, courteous, and effective service.

Key Responsibilities:

  • Oversee the flow of the drive lane and ensure that customers receive prompt service.
  • Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience.
  • Ensure that the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.

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