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Behavioral Health Care Coordinator

4 weeks ago

Twin Falls, Idaho, United States Family Health Service Full time
Job Summary

The Behavioral Health Care Coordinator will assist the Integrated BH team and BH Specialty team with support services to ensure the continuity of care for patients. This role requires a Bachelor's degree in a social science field and a current State of Idaho Social Worker license in good standing. The ideal candidate will have knowledge of case management methods, procedures, and standards for children and adults, as well as strong communication, problem-solving, and interpersonal skills.

Key Responsibilities
  • Collaborate with the supervisor and care coordination team to review progress toward program goals and adherence to program service models and work flows.
  • Collaborate with FHS employees to ensure programs are working together, not duplicating services, and problem-solving any barriers that have been identified.
  • Be available to primary care patients and health professionals on a same-day basis and accessible by phone during working hours.
  • Manage referrals from FHS staff for patients who need additional resources or services.
  • Help the team identify when standard screening and outcome measure instruments are needed and can help administer these if appropriate to the scope of the position.
  • Provide support to the PCBH pathway program, including constructing and maintaining registries, preparing evaluation summaries, and providing referrals, patient education, and community resource materials to patients when appropriate and within the scope of the position.
  • Contact adults and families who have requested BH case management services following the required process for assessing need, service delivery, and documentation.
  • Provide service coordination to FHS behavioral health patients who have been referred to additional services, following up to identify if there are barriers to accessing those services and identifying any resources that may help address those barriers.
  • Regular meetings and communication with the supervisor to review and consult on patients involved in case management and service coordination.
  • Perform miscellaneous job-related duties as assigned.
Additional Responsibilities

Family Health Services enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions, and providing feedback to supervisors and management on all safety issues.

Family Health Services is committed to the very highest standards of ethics and integrity. It is our policy to properly determine the accuracy of reporting and billing our services in accordance with the rules, laws, and regulations of FHS, the state government, and the federal government. FHS employees will do their part to ensure accurate documenting and billing practices, participate in compliance trainings, and will identify and report any concerns or activities that may violate these standards.

Family Health Services is committed to providing our patients with the highest standards of care by becoming recognized as a patient-centered medical home. FHS staff is expected to participate in this process by being an active and willing PCMH team member. Specific duties and expectations may vary and will be identified by position and site.