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IT Asset Management and Quality Control Analyst
7 days ago
Hofstra University is a nationally recognized institution, ranked among the top universities in the country. As a leading private university on Long Island, New York, we are committed to providing students with a world-class education that prepares them for success in their chosen careers.
Job SummaryWe are seeking a highly skilled IT Asset Management and Quality Control Analyst to join our team at Hofstra University. The successful candidate will be responsible for executing the university's IT asset management strategy, ensuring the accuracy and timeliness of ITAM records, and providing exceptional customer service to our faculty, staff, and students.
Key Responsibilities- IT Asset Management: Ensure error-free receiving and inventory control, including maintaining all ITAM records to the highest standard of precision, accuracy, quality, and timeliness.
- Inventory Verification: Continuously verify the university's ITAM data through periodic cycle counts.
- Project Planning: Assist in the creation and execution of project plans for scheduled large-scale equipment refreshes.
- Stockroom Operations: Attend and operate the university's ITAM stockrooms, including accepting deliveries of technology assets from carriers.
- Asset Configuration: Verify receipt of assets, physically tag them, and accept them into stock. Apply standardized configurations to assets as appropriate.
- Asset Deployment: Deliver and install assets to end users and place them into service.
- Asset Lifecycle Management: Move and/or reassign assets over the course of their lifecycle. Collect assets for lease return or disposal/recycling at the end of their lease and/or useful life.
- Lease Return and Disposal: Prepare assets for lease return or disposal/recycling or lease return. Facilitate the lease return or disposal/recycling process, in collaboration with the ITS Procurement team.
- Technical Support: Provide limited technical support incidental to the execution of the duties described.
- Bachelor's Degree: Required.
- Related Experience: 0-1 years of experience in IT asset management, logistics, receiving, or warehouse operations with strict inventory controls.
- Technical Skills: Working knowledge of standard IT asset management processes. Practical technical skills in a variety of technologies, including but not limited to: macOS, Windows, and mobile device operating systems; Common business software applications including the Microsoft Office suite.
- Communication Skills: Demonstrated fluency in written and spoken English with the sophistication necessary to effectively communicate technical details to both technical and non-technical individuals.
- Customer Service Skills: Exceptional customer service skills, and the demonstrated success in previous service-oriented roles.
- ServiceNow Experience: Experience using ServiceNow for IT asset management and/or IT service management tasks.
- Configuration Management: Experience executing defined configuration management workflows using device management platforms including Microsoft Endpoint Configuration Manager (SCCM), Microsoft Endpoint Manager (Intune), and Jamf Pro.
- Diversity and Inclusion: Understanding of and sensitivity to the diverse and inclusive nature of a distinguished higher education environment.
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