Voice Services Operations Lead

2 days ago


Raleigh, North Carolina, United States Bandwidth Inc. Full time
About Us

Bandwidth Inc. is a leading provider of innovative voice, messaging, and emergency services solutions for businesses worldwide.

Salary Range:

$80,000 - $110,000 per year, depending on experience.

Job Description:Role Overview

The Voice Services Operations Lead will oversee the end-to-end management of local number portability (LNP), toll-free numbers, and NextGEN products. This role requires strategic leadership, customer-centric solutions, order management, and communication & collaboration skills.

Key Responsibilities
  • Strategic Leadership: Provide expert guidance to customers and teammates on LNP, Toll Free, and NextGEN products. Serve as the primary point of contact for internal and external escalations, driving resolution with stakeholders.
  • Customer-Centric Solutions: Oversee the number porting process, ensuring seamless transitions for customers by resolving issues and eliminating roadblocks efficiently.
  • Order Management: Execute order management for local, off-net, and toll-free numbers through various platforms with a focus on accuracy and quality.
  • Communication & Collaboration: Maintain professional communication with customers, vendors, and internal teams via email, phone, chat, and user interfaces.
Requirements
  • Educational Background: Bachelor's degree or equivalent experience required.
  • Industry Expertise: 2+ years of in-depth knowledge of VoIP industry and LNP processes, demonstrating an advanced understanding of LNP, Toll Free, and NextGEN products.
  • Customer Service Excellence: Proven ability to deliver world-class customer experiences with attention to detail and accuracy.
  • Technical Proficiency: Advanced skills in Microsoft Office (Excel, PowerPoint) and/or Google Docs. Familiarity with order management systems and tools essential.
Benefits
  • Total Rewards Package: Competitive salary range, comprehensive medical, vision, and dental coverage, four weeks of PTO, and additional time off for life's important moments.
  • Culture & Environment: Thriving company culture focused on enriching body, mind, and spirit, including workout lunches, nutritionist meetings, and team-building activities.


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